Return and Refund Policy
1. Introduction
We are committed to making your shopping experience enjoyable. If you're not completely satisfied with your purchase, you can return or exchange the product.
2. Return Terms
You can return any product within 14 days from the date of receipt, regardless of its condition.
- The product must be returned in its original packaging and in perfect condition.
- A receipt or proof of purchase is required.
- No fees are charged for returning or exchanging the product.
3. Return Process
To initiate a return or exchange:
- Contact us through the contact form to receive approval for the return.
- Download and print the prepaid shipping label we will provide.
- Pack the product carefully.
- Include the proof of purchase.
- Send the product to the address we will provide.
4. Free Returns
All returns are free of charge. We will supply a prepaid shipping label for returning the product, which you can download and print.
5. Refund
Once the product is received and inspected, we will process the refund to the original payment method within 10 business days.
6. Exchange
If you'd like to exchange a product, you can return it and request another or place a new order for the desired item.
7. Faulty or Damaged Products
If the product is faulty or damaged, please reach out to us for a replacement or refund, free of additional charges.
8. No Restocking Fees
No restocking fees are charged for product returns or exchanges. The return process is completely free for the customer.
9. Contact
For any questions related to returns or exchanges, please contact us through the contact form.